Frequently Asked Questions

If you can't find the answer below, please contact us and we'll do our best to help.

We aim to update this page frequently. Please click here to contact us.

When are you open?

We are open from Monday to Friday, from 8.00 am to 6.00 pm and half day on Saturday from 8.00 am to 12.30 pm.

How long will it take for you to repair my transmission?

Depending on the availability of parts, we aim to have you back on the road within 24-48 hours.

What are your payment methods?

There are several methods open to you:

Invoice to be paid on collection by:

  • Credit card
  • Debit card
  • Cheque

Set-up account with Truck Transmissions

  • Invoice payable 30 days from month end unless otherwise stated
  • Goods will remain the property of Truck Transmissions Ltd until balance is paid in full
Do you offer a warranty or guarantee?

We offer a 12-month, unlimited mileage warranty on our exchange units.

Click here to learn more.

I don't want to take an exchange unit if my transmission is repairable: How would that work?

We would conduct a "cost of repair profile" on your transmission and inform you of our findings.

If the cost of repair is close to the cost of a replacement unit, our recommendation would be to take the exchange unit since it will carry a full 12-month, unlimited mileage warranty.

Can you supply Eaton parts?

Yes. As an Eaton Approved Repair Centre, we have access to the full catalogue of Eaton parts and can supply them to you.

Do you repair Eaton transmissions under warranty?

Yes. As an Eaton Approved Repair Centre, we are fully endorsed to complete repairs for in-warranty Eaton transmissions.

How can I get my transmission unit to you for repair?

You have several options:

  • You can bring your vehicle or transmission to our premises in Blackburn
  • You can use our Rapid Relay service and one of our drivers will come to you anywhere in the UK to collect your transmission. We will then arrange to drop-off your transmission once we have completed the repair.
  • If you urgently need to repair your transmission and our driver can not reach you quickly enough, we use a reliable network of couriers. We can arrange for collection and delivery for you.
I have more than one vehicle that needs work: Can you fit them in your garage?

Yes. Our custom-built garage has an 11 metre inspection pit and Somers heavy duty vehicle lifts which means we can accommodate two 8-wheelers and two tractor units simultaneously.

Do you fit clutches?

Yes, we fit all types of clutches.

We can also check your clutch if you bring your vehicle in for a gearbox repair.

Click here for more details.